Sunday, October 3, 2010

Bengkel kereta 'Cekik darah' 1B 8Ogos2010.avi



Dear all PARS workshop repairers,



Refer to the “Bengkel Kereta Cekik Darah” posted on www.youtube.com,

the insured (consumer) came to the workshop with Bernama TV, KPDNKK officer and NCCC to look into the insured vehicle insurance claim repair process. However, KPDNKK officer has found out that the workshop is not at fault during the said repair process and no case was filed against them.



In the meantime, FAWOAM has checked with the related workshop and was shown with the KPDNKK investigation report that no case was filed by the investigation officer of KPDNKK against the related workshop. Unfortunately, this videoclip may in turn resulted public having the wrong perception on the workshop repairers.

As a consequence of this, it has resulted public being misled and also affect the reputation of the whole automotive workshop repairers industry.



Therefore, FAWOAM wishes to advise all PARS workshop repairers to strictly adhere to “Consumer Protection (Workshops Information Disclosure) Regulations 2002” under Consumer Protection Act 1999 in order to defend themselves.



Disclosure of information in respect of spare parts

Clause 3. (1) The operator of every workshop shall maintain and disclose a list of every spare part available for sale at the workshop.

(2) The list referred to in subregulation (1) shall –

(a) describe each spare part by name, serial number, motor vehicle model and

manufacturer

(b) state whether the spare part is new, second-hand or reconditioned; and

(c) state the price at which the spare part is available for sale to consumers.



Disclosure of information in respect of repair services

Clause 4. (1) The operator of every workshop shall maintain and disclose a list of every repair service provided by the workshop.

(2) The list referred to in subregulation (1) shall –

(a) describe every repair service provided by the workshop;

(b) state the labour fee charged for every repair service; and

(c) state the taxes payable in respect of the repair services, if any.



Please be aware and confirm with the insurance companies to check on any spare part status whether it is original or non-original.

It is workshop repairers and insurance companies’ responsibilities to strictly adhere to the Consumer Protection Act 1999



REMINDER:

Workshops will be deemed as committing an offence if they do not adhere to the regulations stated above. They can be penalized up to RM100,000.00 for first offence and RM200,000.00 for second offence.





From

FAWOAM Committee Members

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